Field Service Technician | Remote Position

Mansfield, OH

Full Time

Service and Support Engineering

Experienced

Do you want to be a part of an incredible American electro-mechanical brand with a 120-year history and thousands of customers all over the world? Are you ready to roll up your sleeves and proactively contribute to executing high-dollar orders/contracts on critical, high-power rotating machinery, building a business you can have pride in? If you are passionate about winning in the field and can see yourself making a positive impact, then you should apply to become an IDEAL ELECTRIC Field Service Technician.

We are looking for a well-qualified, talented Field Service Technician to perform service, diagnostics, repair, and preventive maintenance of very large, high-power rotating electric machinery, motors and generators, during field service visits domestically and abroad. This full-time role is based in Mansfield, Ohio (preferred), working closely with and reporting to the After Market Services Manager.

RESPONSIBILITIES & EXPECTATIONS

Work safely and ethically alone and as part of a team
Closely adhere to safety and security standards and procedures
Complete assigned work in compliance with policies and procedures
Provide world-class customer service and customer-facing skills

When not traveling:

Report to Mansfield, OH plant (preferably)
Provide technical support to customers (phone, virtual, in-person when needed)
Prepare/organize service trips

Research and prepare supporting documentation
Arrange travel
Complete any customer-required training/testing before travel
Plan services and support operations
Complete documentation/reports
Job-specific expense reporting

Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, Marketing

When Traveling:

Install and commission equipment
Troubleshoot and repair equipment
Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
Provide training (on-site, in-house or virtual)

DESIRED QUALIFICATIONS & COMPETENCIES

High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses. Military experience is a plus
Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic and mechanical equipment
Experienced working with customers and vendors in a B2B environment
A team player with excellent communication skills
Analytical thinking and problem-solving capability
Great attention to detail and time-management skills
Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems

WORKING CONDITIONS AND WORK HOURS

Daily 8-12 hours. Weekly 40-80 hours. Overtime as required, subject to customer site schedules and may vary based upon the specific needs of individual assignments. May be exposed to extreme temperatures and confined spaces
Must be willing to work flexible hours and overtime, and occasional weekends, holidays, and nights
Must be able to travel extensively throughout the United States and abroad

REQUIREMENTS & DISCLOSURES

Must be able to obtain and maintain a valid passport and US-issued driver's license
Must maintain a driving record that is acceptable for coverage under the company's insurance plan
Management reserves the right to assign or reassign duties and responsibilities to this position at any time
This position description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required for the position. Duties, responsibilities, and activities may change at any time with or without notice
While performing the duties of this job, the employee is regularly required to talk and hear
The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl
The employee is occasionally required to sit and climb or balance
Must pass a post-offer, pre-employment physical to assess the ability to perform physical aspects of the job
Must be able to lift 50-75 pounds and to climb ladders and scaffolding to heights of 30 feet with regularity
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status
IDEAL is a drug-free workplace

BENEFITS

Competitive wages
Comprehensive benefits package:

Life insurance
Group health insurance, including Health Savings Account option
Dental & Vision insurance
Retirement plan with employer contribution
Paid time off
Ten paid holidays/year

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